Lead the future of post-sale growth for a company transforming how products are made. As SVP of Growth, you’ll own net revenue retention, expansion ARR, and the long-term success of the customer base. Reporting to the Chief Growth Officer and serving on the Leadership Council, you’ll shape company-wide strategy while building a scalable, data-driven organization.
What You’ll Own
- Define and evolve the global customer growth strategy, with measurable focus on retention, expansion, and product adoption
- Lead a 15+ person team across Customer Success and Account Management, developing managers into autonomous leaders
- Establish clear KPIs, operating rhythms, and forecasting discipline aligned with company revenue goals
- Design and implement a tiered customer coverage model that balances risk and opportunity
- Partner with Sales, Product, and Marketing to ensure post-sale strategy supports broader go-to-market objectives
- Drive best practices in customer health scoring, success planning, and expansion motions
- Stay hands-on—engage with strategic accounts and support frontline teams when it matters most
- Foster a culture of ownership, empathy, and continuous improvement across the organization
Who You Are
- You have 12+ years in post-sale leadership roles within B2B or enterprise SaaS environments
- At least five years of experience managing through direct reports and building leadership depth
- You’ve successfully owned NRR at scale—building the metrics, playbooks, and team culture to deliver results
- You operate comfortably at both strategic and tactical levels, setting vision while staying close to execution
- You value repeatable processes over reactive fixes and lead with both accountability and empathy
- You have experience leading distributed or remote-first teams across time zones
- You’re passionate about mission-driven technology, particularly in supply chain, sustainability, or impact innovation
Compensation & Benefits
Base salary ranges from $116,000 to $288,000 depending on location, with on-target earnings up to $340,000. All roles include performance-based incentives and an equity package. US employees receive medical, dental, and vision coverage (90% employer-paid), 401k matching up to 4%, unlimited PTO, 12 paid holidays, and parental leave. Remote work is fully supported with home office stipends and flexible scheduling. The company fosters connection through virtual events, interest groups, and no-meeting Fridays to combat burnout.
