Responsibilities
- Minimum 3 years of relevant Production experience as L2 Support.
- Experience in Monitoring of Production Systems/Applications.
- Must have experience in handling Production Incident Tickets.
- Must have used a tool/application to handle Incident Tickets.
- Must have thorough knowledge on Incident Management Process.
- Must have experience in Batch Monitoring.
- Clear oral and written communication. Must have experience in interacting with Business users and Technology/Support users.
- Critical issues identified should be escalated to the Management.
- Strong in Oracle & Sybase (SQL & PL/SQL).
- Experience in UNIX shell scripting & debugging knowledge with technical hands-on.
- Knowledge of BRIO-Hyperion is required.
- Knowledge of MANTAS is an added advantage
Requirements
- Minimum 3 years of relevant Production experience as L2 Support
- Experience in Monitoring of Production Systems/Applications
- Must have experience in handling Production Incident Tickets
- Must have used a tool/application to handle Incident Tickets
- Must have thorough knowledge on Incident Management Process
- Must have experience in Batch Monitoring
- Clear oral and written communication. Must have experience in interacting with Business users and Technology/Support users
- Critical issues identified should be escalated to the Management
- Strong in Oracle & Sybase (SQL & PL/SQL)
- Experience in UNIX shell scripting & debugging knowledge with technical hands-on
- Knowledge of BRIO-Hyperion is required
Nice to Have
- Knowledge of MANTAS is an added advantage
