Responsibilities
- Collaborate with a worldwide, multilingual 24/7 team across various regions
- Adapt to varying work schedules, including weekends
- Engage positively and knowledgeably with hospitality clients, partners, and team members, upholding a high standard of support through phone, chat, and email
- Employ consistent troubleshooting methods to swiftly identify and resolve customer issues
- Manage customer support platforms to document, track, and resolve interactions
- Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution for all stakeholders
- Advocate for and suggest improvements to products and services
- Follow a scheduled roster to ensure high availability of support for customers, in collaboration with your manager
Benefits
- Annual allowance of 400€ for health and wellbeing
- Dental insurance
- Private healthcare
- Optical insurance
- Opportunity to join a rapidly expanding, fast-paced team
- Collaborate with a talented and innovative team
- Work with a team that values hard work and celebrates achievements
- Excellent benefits and perks, including equity for all employees
Compensation
Not specified
Work Arrangement
Remote (Worldwide)
Team
A global team serving retail, hospitality, and golf businesses in over 100 countries
Other
- Adapt to varying work schedules, including weekends
- Follow a scheduled roster to ensure high availability of support for customers, in collaboration with your manager
- Submit application with a CV in English
- Equal opportunity employer committed to an inclusive and barrier-free workplace
- Accommodations available on request for candidates participating in the selection process
- Founded in 2005
- Serves retail, hospitality, and golf businesses in over 100 countries
Not specified
