Responsibilities
- Respond to customer inquiries using company-approved communication methods including tickets, chat, email, and virtual meetings.
- Coordinate with the second-line support team to resolve complex technical cases.
- Assist in diagnosing and resolving issues related to the company's API infrastructure.
- Guide partners and clients in effectively using the WhatsApp API platform.
- Serve as a point of contact for communications with Meta representatives.
- Maintain strong alignment with EMEA-based Sales and Account Management teams for coordinated customer support.
Benefits
- Shape early development in the emerging field of Performance Messaging Solutions.
- Join a globally operating, bootstrapped company led by seasoned entrepreneurs.
- Work alongside a forward-thinking team of industry experts.
- Access ongoing learning opportunities and professional growth.
- Operate remotely from any location worldwide.
- Receive fair and market-aligned compensation based on expertise.
Compensation
competitive remuneration package that reflects skills and experience
Work Arrangement
full remote flexibility, work from anywhere in the world
Team
dynamic, innovative team collaborating with leading tech professionals
Background Check Notice
By applying, you consent to 360Dialog conducting a background check during the hiring process, which may involve verifying your work history, academic credentials, and other pertinent details to evaluate your fit for the position.
About you
We seek individuals committed to growing alongside the organization, capable of tackling difficult challenges without hesitation, and focused on consistent progress and results. Critical thinking, creative problem-solving, and purposeful decision-making are essential. You should act independently, take ownership of your work, and understand how your contributions affect the broader team and company. Self-management in a fully remote, asynchronous, global environment is crucial, as is awareness of your personal productivity rhythms and limits.
