Adyen is hiring a Support Specialist to represent Fetch as the essential connection between users and the team. In this role, you will help users directly and spot trends, working largely through app-based email using various software tools to solve user issues in a fast-paced, constantly adapting environment.
What You'll Do
- Answer user questions through written email format using pre-written responses.
- Educate users on technical topics such as new features and product bugs.
- Develop a deep understanding of the application and how it works.
- Communicate with users in a way that addresses their concerns regardless of their technical background.
- Identify whether an issue is new or existing and react accordingly.
- Provide service that prioritizes user retention.
- Achieve daily, weekly and monthly performance expectations consistent with team and department goals.
- Maintain up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
- Bring fun to Fetch by engaging with colleagues and celebrating both individual and team accomplishments.
What We're Looking For
- Technically Proficient
- Fast Learner
- Adapts to Change
- OK with Repetition
- Self-Motivated
- Seeks Feedback
- Maintains a Positive Attitude
- Professional and Accountable
- Maintains Focus
- Service Minded
- Resourceful
- Problem Solving
- Team Mindset
Nice to Have
- Extensive technical knowledge
- Fluency in written Spanish
Benefits & Compensation
- Equity
- 401k Match: Dollar-for-dollar match up to 4%
- Comprehensive medical, dental and vision plans for everyone including pets
- Continuing Education: $10,000 per year in education reimbursement
- Employee Resource Groups
- Flexible PTO plus 9 paid holidays and year-end week-long break
- Robust Leave Policies: 20 weeks paid parental leave for primary caregivers, 14 weeks for secondary caregivers
- Calvin Care Cash: $2,000 one-time incentive for new family members
- Flexible Work Environment: Work from offices or fully remotely from anywhere in the US
Work Mode
This role can be performed remotely from anywhere in the United States.
Adyen is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals.
