Responsibilities
- Guide new customers through technical setup, including system configuration, integration, and data migration to ensure smooth launch.
- Handle technical offboarding processes, including data export, system deactivation, access removal, and closure documentation.
- Carry out structured transfers of data across systems, ensuring accuracy through validation, transformation, and quality checks, with occasional direct stakeholder support during live sessions.
- Take ownership of escalated technical support tickets, resolving complex issues involving system settings, integrations, bulk data operations, and platform behavior.
- Collaborate with customer-facing teams to understand request context, define resolution timelines, and explain technical outcomes in clear, non-technical terms.
- Create and maintain accurate documentation for processes, procedures, and client-specific setups to support consistency and knowledge retention.
- Identify recurring support patterns and develop automation, tools, or improved documentation to reduce ticket volume and speed up resolutions.
- Adjust to shifting priorities and contribute to evolving projects and responsibilities as business needs change.
Benefits
- Fully remote work environment, requiring only a laptop and stable internet connection.
- Highly competitive compensation paid in USD, exceeding standard market rates.
- Generous paid time off to support personal well-being and rest.
- Autonomy in managing work schedules with a focus on outcomes rather than hours logged.
- Opportunity to collaborate with leading U.S.-based companies on cutting-edge, impactful projects.
Compensation
Highly Competitive USD Pay
Work Arrangement
Remote (Country) — Colombia
Team
Work with Top American Companies
Other
- A background check is required due to the level of production access involved in this position.
- This role is designated for an independent contractor.
