Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Requirements
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
Nice to Have
- If you have a database administration experience, it’s a plus.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
Benefits
- 100% remote work from anywhere in the world. No location-based adjustment to your salary.
- ESOP (equity ownership in the company)
- Autonomous work. We work collaboratively on projects, but you set your own pace.
- Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
- Generous Tech Allowance for any office setup you need
- Annual Education Allowance
- Annually run off-sites.
Team
Team size: globally distributed team with more than 30 different nationalities. Structure: startup environment, unstructured, collectively founded more than 30 startups
Additional Information
- Timezones & Logistics: full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
- Position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
- We are primarily looking for someone in North or South America timezones for this shift.
