Responsibilities
- Respond promptly to support requests on diverse topics, including billing, pre-sales, performance tuning, and technical implementation.
- Assess and route support tickets by guiding users to existing resources, documentation, or escalating to specialized team members as needed.
- Actively monitor and engage across public feedback platforms such as GitHub Issues and Discussions to track and respond to user concerns.
- Evaluate opportunities to build or adopt internal tools that streamline support workflows and increase team productivity.
- Recreate reported issues, develop test cases, and contribute to test coverage improvements when qualified by testing experience.
Benefits
- Fully remote work environment with global hiring; work from any location.
- Equity ownership through an Employee Stock Option Plan provided to all team members.
- Stipend for setting up a personalized and effective workspace, including equipment like computers and peripherals.
- Comprehensive health insurance coverage fully paid for employees and 80% covered for dependents, regardless of location.
- Annual in-person company gathering in a rotating global city for team bonding and collaboration.
- Flexible, asynchronous work model that empowers individuals to manage their schedules.
- Annual budget allocated for professional growth, including courses, books, and conferences.
Work Arrangement
Remote (Worldwide)
Timezones & Logistics
This is a full-time role requiring availability in North American time zones to ensure sustainable work hours without overnight shifts.
Flexible Work
We operate asynchronously and trust you to manage your own time.
Work Environment
No physical offices; instead, we offer a WeWork membership or co-working stipend available anywhere in the world.
Other
Annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
