Responsibilities
- Lead and manage a team of 11+ intake and consultation specialists.
- Set clear daily expectations, run team huddles, monitor call performance, and conduct weekly coaching sessions to maintain focus, motivation, and accountability.
- Develop and implement structured sales processes, call scripts, and follow-up protocols.
- Track key performance metrics, including call volume, consultation bookings, show rates, conversion percentages, and follow-up success rates.
- Provide consistent one-on-one and group coaching to enhance team members’ sales skills, including objection handling, tone, urgency, and empathy.
- Create a culture of continuous learning and improvement to increase conversion rates.
- Collaborate with the marketing department to ensure a steady and quality flow of leads.
- Manage distribution, response times, and follow-up sequences to ensure no opportunity is missed.
- Build and maintain sales dashboards and reports that summarize team performance.
- Present data-driven insights to leadership and implement improvement plans where results lag.
- Attend community events, expos, and partnership programs as the firm’s representative.
- Network with potential clients and referral partners to promote Serving Immigrants’ mission and generate new business opportunities.
- Identify bottlenecks in the intake and consultation process and design scalable solutions.
- Introduce or refine systems to improve scheduling, lead tracking, and client communication efficiency.
- Work closely with operations and legal teams to ensure a smooth transition from initial intake to signed client.
- Maintain communication between departments to deliver a seamless client experience.
Requirements
- 3+ years of proven sales experience, including at least 2 years in a leadership or training capacity.
- A background in managing sales or intake teams in high-volume, service-based environments such as law firms, call centers, or professional services is strongly preferred.
- Demonstrated success in driving conversions, building rapport with clients, and maintaining energy in a fast-paced sales environment.
- Experienced in training, mentoring, and motivating team members to reach performance goals.
- Promotes accountability, consistency, and ethical selling practices across the team.
- Adept at designing, refining, and executing sales processes that align with overall firm objectives and enhance client experience.
- Confident in tracking and analyzing KPIs, performance dashboards, and conversion reports.
- Uses data insights to identify trends, coach effectively, and improve outcomes.
- Bilingual English/Spanish communication is required.
- The ideal candidate can communicate clearly, professionally, and empathetically in both spoken and written English and Spanish.
- Committed to transparent, honest sales practices that prioritize client trust and compliance.
- Skilled in maintaining professionalism even in high-pressure situations.
- Comfortable attending and presenting at community events, conferences, and expos.
- Capable of speaking confidently to diverse audiences and representing the firm’s mission with enthusiasm.
- Proven ability to lead, support, and evaluate remote teams through structured communication, clear expectations, and regular accountability practices.
Benefits
- Mission-Driven Firm: Your work supports a practice dedicated to helping immigrants build safer, more prosperous lives, with integrity, compassion, and legal excellence.
- Growth Opportunity: Join a rapidly scaling law firm where your leadership can shape systems, drive results, and grow into senior strategic roles.
- Leadership Role: Step into full ownership of the firm’s intake and sales function, bringing clarity, structure, and momentum to a critical department.
- Collaborative Culture: Work alongside visionary leaders who prioritize communication, accountability, and meaningful impact, both for clients and the team.
- Diverse Team: Thrive in a multicultural, bilingual environment where inclusion is practiced daily and client connection is at the heart of everything.
Work Arrangement
Remote (Worldwide)
Additional Information
- Compensation: USD $2,000–$2,500/month, depending on experience and capability, with potential performance-based incentives based on firm needs and role expectations.
- Location & Flexibility: This is a global remote role. Candidates may work from anywhere, provided they can maintain reliable communication, strong accountability, and availability aligned with the firm’s business needs.
- Support & Equipment: The firm will provide access to the tools, systems, and resources needed to succeed in the role.
- Additional benefits, paid time off, holidays, or equipment support will be discussed based on the candidate’s location, engagement structure, and final offer terms.
