The Strategic Client Success Manager at DailyPay will manage key enterprise accounts from kickoff through ongoing success, serving as a trusted advisor to drive value and identify growth opportunities. DailyPay is committed to empowering employees through innovative financial wellness solutions.
What You'll Do
- Account management from kickoff, launch through the customers’ life cycle
- Lead point of contact for all customer account management matters
- Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
- Suggest solutions and innovative ideas to meet client needs
- Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
- Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
- Collaborate with Growth and Marketing teams to drive maximum adoption
What We're Looking For
- BA/BS degree in Business Administration or relevant field
- Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts)
- Worked in cross-functional collaborative environments
- Comfortable with ambiguity and rapidly evolving domain
- Demonstrable ability to communicate, present and influence customer stakeholders including C-level
- Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
- Understanding of sales performance metrics or KPI’s
Nice to Have
- Ideally with some time spent in business development / sales
Technical Stack
- Salesforce
- HubSpot
- Catalyst
- MS Office
Benefits & Compensation
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Work Mode
- Local-country role with locations in New York City, United States and Belfast
DailyPay is an equal opportunity employer committed to diversity and inclusion in the workplace.
