Responsibilities
- Acts as liaison between customer, sales, and production facilities across the platform.
- Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements.
- Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales.
- Primary point of contact for customer-required services across all locations in the platform.
- Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning.
- Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
- As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
- Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
- Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
- Enter orders into production, and issues and revises instructions for manufacturing.
- Coordinate the delivery of customer-supplied and other production materials across the platform.
- Maintains active communication with and provide job status updates to customer, sales and manufacturing.
- Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
- Provides leadership, career development and procedural assistance to the junior Account Specialists.
Requirements
- Must be able to be onsite as needed in Atlanta or Milwaukee.
- Act as primary point of contact for customer-required services across all locations in the platform.
- Oversee production process from point of sale to final delivery.
- Review customer requirements for adherence to platform capabilities.
- Enter orders into production and issue/review manufacturing instructions.
- Coordinate delivery of customer-supplied and production materials.
- Maintain active communication with customer, sales, and manufacturing.
- Facilitate resolution of production-related problems and service recovery.
- Partner with Sales to develop and execute strategic customer plans and contract provisions.
Nice to Have
- Experience in building solid customer relationships and monitoring customer satisfaction.
- Consulting experience in conjunction with sales teams.
- Ability to provide solutions, develop pricing, and revise job requirements.
- Experience providing leadership and career development to junior staff.
Work Arrangement
Hybrid — Atlanta, Milwaukee
Additional Information
- Position requires coordination across multiple plants and/or external providers.
- Candidate must be located in Atlanta or Milwaukee area to support hybrid onsite needs.
