About the Role
The individual in this role will manage high-value client accounts, identify expansion opportunities, and coordinate cross-functional teams to deliver tailored solutions and maintain strong customer retention.
Responsibilities
- Lead ongoing management of strategic client portfolios
- Develop and execute account growth strategies
- Serve as primary point of contact for key customers
- Collaborate with internal teams to meet client objectives
- Monitor customer usage and satisfaction metrics
- Identify upsell and cross-sell opportunities
- Negotiate contract renewals and expansions
- Coordinate implementation of customized solutions
- Track and report on account performance indicators
- Facilitate communication between clients and product teams
- Drive adoption of new features and services
- Resolve complex customer challenges
- Maintain accurate account documentation
- Participate in quarterly business reviews
- Support go-to-market initiatives for existing clients
- Gather and relay customer feedback
- Ensure alignment with service level agreements
- Manage stakeholder expectations across client organizations
- Conduct regular strategic planning sessions
- Monitor industry trends impacting client needs
Nice to Have
- Experience in fraud detection or risk management platforms
- Prior work with B2B technology solutions
- Knowledge of API integrations and developer tools
- Exposure to startup or high-growth company settings
- Familiarity with customer success methodologies
Benefits
- Comprehensive health insurance coverage
- Dental and vision plans
- 401(k) retirement savings plan
- Flexible paid time off policy
- Parental leave program
- Remote work support stipend
- Professional development opportunities
- Employee wellness initiatives
- Stock option package
- Company-wide retreats
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible location options
Team
Collaborative team operating in a fast-paced technology environment
About the Team
This role operates within a specialized unit focused on scaling client success for high-impact accounts. Team members work closely with engineering, product, and support to ensure seamless delivery and innovation tailored to customer needs.
Growth Opportunities
The position offers a clear path for advancement based on performance and business impact. Team members are encouraged to take ownership and lead strategic initiatives across the customer lifecycle.
Available for qualified candidates
