About the Role
This position is responsible for leading sales initiatives with key enterprise clients, identifying expansion opportunities, and ensuring long-term account success through proactive relationship management and solution alignment.
Responsibilities
- Lead negotiations with major clients to secure contract renewals and expansions
- Develop tailored account plans to meet evolving customer needs
- Collaborate with technical teams to align solutions with client objectives
- Monitor customer usage and satisfaction to identify upsell opportunities
- Present product value propositions to executive stakeholders
- Track and report on key account performance metrics
- Coordinate cross-functional resources during client onboarding phases
- Maintain accurate forecasts and pipeline data in CRM systems
- Advocate for customer feedback within product development channels
- Ensure compliance with contractual service level agreements
- Drive adoption of new features within existing accounts
- Manage multi-year account strategies in competitive markets
- Respond to client escalations with structured resolution plans
- Participate in industry events to strengthen client ties
- Maintain deep knowledge of regulatory requirements affecting client operations
- Support RFP processes for large-scale renewals
- Identify risk factors in client retention and propose mitigation steps
- Facilitate executive business reviews with customer leadership
- Align internal teams around client success milestones
- Use data insights to guide strategic account decisions
- Promote long-term contract commitments through demonstrated value
- Stay informed about market trends impacting client industries
- Ensure smooth transitions during leadership changes on client side
- Deliver consistent communication on product updates and roadmap
- Balance growth targets with sustainable client relationships
Compensation
Competitive base salary plus uncapped commission structure
Work Arrangement
Hybrid remote with regional office access
Team
Client-facing sales team focused on long-term enterprise partnerships
Why This Role Matters
This position directly influences the growth and stability of the company’s largest customer relationships. By focusing on strategic alignment and long-term value, the role ensures clients achieve measurable outcomes while driving sustainable revenue.
Growth Opportunities
High performers have pathways to leadership roles in account management, regional sales direction, or specialized customer success divisions. Internal mobility is supported through mentorship and development planning.
Performance Metrics
Success is measured by net revenue retention, account expansion rate, customer satisfaction scores, and forecast accuracy. Quarterly business reviews track progress against strategic goals.
Available for qualified candidates
