About the Role
This position is responsible for managing and growing strategic client relationships to maximize retention, expansion, and satisfaction. The ideal candidate will combine strategic insight with hands-on execution to deliver measurable value and drive recurring revenue.
Responsibilities
- Identify and pursue new business opportunities within assigned accounts
- Develop strategic account plans aligned with client objectives
- Lead negotiations for contract renewals and expansions
- Serve as primary point of contact for strategic clients
- Coordinate cross-functional teams to meet client needs
- Monitor client usage and adoption metrics
- Deliver quarterly business reviews to senior stakeholders
- Forecast revenue and pipeline activity accurately
- Maintain up-to-date account documentation
- Advocate for client feedback internally
- Drive upsell and cross-sell initiatives
- Respond to client escalations promptly
- Ensure alignment between client goals and product capabilities
- Track competitive activity within key accounts
- Support onboarding of new strategic clients
- Participate in industry events and client meetings
- Utilize CRM tools to manage account interactions
- Maintain awareness of product roadmap developments
- Collaborate with marketing on client-specific campaigns
- Report on key account health indicators
- Promote long-term client retention strategies
- Align internal resources with client priorities
- Conduct market analysis to inform account strategy
- Ensure compliance with contractual obligations
- Facilitate executive-level dialogues
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Collaborative sales and client success environment
About Us
We are a technology company specializing in AI-powered visual intelligence solutions that enhance operational efficiency and customer experience for global enterprises. Our platform leverages computer vision and machine learning to detect anomalies and optimize processes in real time.
What We Offer
- Opportunity to work with cutting-edge technology
- Professional development and career advancement paths
- Health and wellness benefits package
- Flexible work policies
- Performance-based bonuses
Available