Responsibilities
- Provide exceptional customer service in every interaction
- Deliver a personalized shopping experience that mirrors a personal chef’s guidance
- Ensure all team members are equipped with the knowledge and confidence to deliver outstanding service
- Serve as a knowledgeable expert across all product categories
- Maintain comprehensive understanding of all company programs and effectively communicate them to team members
- Act as a role model for Sales Leaders by embodying the brand’s values and standards
- Demonstrate genuine enthusiasm for team members and customers
- Proactively address and resolve customer complaints with determination
- Collaborate with Customer Service and Quality Assurance teams following established procedures for handling complaints
- Enforce adherence to company policies and operational guidelines by all staff
- Conduct on-the-job training for new employees to instill discipline and consistency
- Ensure new hires complete onboarding, hands-on training, e-learning, product education, and understand company tools and objectives
- Work with leadership to structure schedules allowing two weeks of shadowing and training for new employees
- Lead ongoing training initiatives and encourage full team participation in efficient and effective ways
- Attend training sessions on marketing and new products
- Partner with leadership to keep staff informed and trained on upcoming campaigns, products, and events
- Collaborate with management to assess employee performance and determine training requirements
- Supervise and inspire Sales Leaders with humility and support
- Support leadership in developing and executing localized marketing strategies to attract customers
- Manage daily customer service operations including sales, orders, and inventory
- Maintain awareness of company goals, KPIs, and store performance metrics
- Show commitment to achieving sales targets
- Monitor progress toward weekly, monthly, quarterly, and annual goals
- Be available to step in and support leadership when absent
- Oversee sales data, KPIs, inventory, cash handling, marketing updates, pricing, and daily operations
Benefits
- Medical, dental, and vision insurance coverage
- Registered Retirement Savings Plan (RRSP)
- Access to higher education programs
- Paid vacation, holidays, and birthday leave
- WF Unlimited program providing free shipping
- Monthly product giveaway through Chew On This program
- Monthly shopping allowance via Wild Chef benefit
Work Arrangement
On-site
Other
- Physically capable of lifting up to 50 pounds
- Occasional exposure to cold temperatures in walk-in freezers
- Required to stand or walk for 8 to 10 hours per shift
- Frequent movement throughout the store to access different departments and products
