About the Role
This position involves contacting customers to schedule Starlink equipment installations, ensuring accurate data entry, and maintaining timely communication between clients and field technicians.
Responsibilities
- Contact potential customers to set up installation appointments
- Verify customer eligibility for service installation
- Provide clear instructions for pre-installation requirements
- Maintain accurate records in the scheduling system
- Follow up with customers who missed prior appointments
- Coordinate availability between customers and field technicians
- Update appointment statuses in real time
- Respond to customer inquiries via phone and email
- Escalate technical concerns to appropriate support teams
- Ensure all customer data is entered correctly
- Confirm appointment details with both customers and installers
- Handle rescheduling requests promptly
- Track daily appointment volume and outcomes
- Adhere to company communication protocols
- Maintain professional and courteous tone in all interactions
- Identify and report system inefficiencies
- Assist with customer onboarding documentation
- Communicate changes in service availability
- Support team goals through consistent performance
- Meet daily scheduling targets
- Follow data privacy guidelines when handling customer information
- Use CRM tools to manage customer interactions
- Report scheduling challenges to supervisors
- Participate in team meetings and training sessions
- Contribute to process improvement initiatives
Compensation
Hourly pay plus performance-based incentives
Work Arrangement
Remote with flexible scheduling
Team
Collaborative team environment focused on customer service and technical support
Why Join Us
- Opportunity to work remotely with flexible hours
- Performance-based bonus structure
- Supportive team environment
- Ongoing training and development
- Exposure to emerging technology installations
Technology Used
- Proprietary scheduling platform
- Customer relationship management software
- Cloud-based communication tools
- Secure data entry systems
- Mobile coordination apps
Not available
