Building A,B,C 2225 Lawson Lane, 95054 Santa Clara, California, United States On-site Employment

ServiceNow is hiring a Staff Software Engineer, Conversational and Agentic AI Platform Services

Responsibilities

  • Designing, architecting, and implementing Java and Python microservices deployed on Kubernetes
  • Designing APIs, service boundaries, data models, and integration patterns for AI-enabled products
  • Building reliable distributed systems that handle concurrency, queueing, retries, fairness, backpressure, and failure recovery
  • Integrating frontier AI SDKs such as Anthropic, Google, and OpenAI into production software systems
  • Applying prompt engineering, structured outputs, model evaluation, and production observability to GenAI use cases
  • Partnering with research, product, security, and infrastructure teams to ship enterprise-grade services
  • Raising the engineering bar through architecture reviews, code reviews, mentoring, and technical direction

Requirements

  • Strong software engineer and technical lead with deep software design and architecture skills
  • Strong coding ability and technical judgment to build reliable production systems at enterprise scale
  • Experience designing and implementing Java and Python microservices deployed on Kubernetes
  • Ability to design APIs, service boundaries, data models, and integration patterns for AI-enabled products
  • Experience building reliable distributed systems handling concurrency, queueing, retries, fairness, backpressure, and failure recovery
  • Ability to integrate frontier AI SDKs such as Anthropic, Google, and OpenAI into production software systems
  • Experience applying prompt engineering, structured outputs, model evaluation, and production observability to GenAI use cases
  • Proven ability to partner with research, product, security, and infrastructure teams to ship enterprise-grade services
  • Experience leading technical design across ambiguous, high-impact problem spaces

Nice to Have

  • Experience working on AI, GenAI, ML-powered, or data-intensive products
About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Category backend
Posted 2 months ago