Responsibilities
- Design, build, and maintain solutions on Adobe Real-Time Customer Data Platform (RT-CDP).
- Collaborate with marketing, analytics, business, regional headquarters, and IT teams to align technical development with customer experience goals.
- Develop and deploy advanced data integration workflows between RT-CDP and external platforms.
- Define, create, and manage data schemas, audience segments, and source configurations within RT-CDP.
- Build and configure XDM schemas, datasets, and identity setups to support cross-channel data consistency.
- Maintain high standards for data quality, accuracy, and compliance with internal policies and legal regulations.
- Use CDP Query Service to write custom queries, summarize data, and extract actionable insights.
- Integrate new data sources such as CRM, ERP, and social platforms into the CDP environment.
- Configure and manage data destinations in CDP, including connections to Adobe Campaign Classic.
- Implement and support core RT-CDP functions like data ingestion, profile management, segmentation, and system improvements.
- Develop and sustain data models and schemas that enable effective customer data handling and analysis.
- Apply expertise in APIs, data integration, and cloud-native architectures to solve engineering challenges.
- Engage with stakeholders to collect requirements, design technical solutions, and roll out new features.
- Diagnose, analyze, and resolve technical issues within Adobe CDP environments.
- Enforce data governance practices to ensure compliance, integrity, and consistency of customer data.
- Stay current with Adobe product updates, roadmaps, and recommended practices to enhance platform performance.
- Provide mentorship and technical guidance to junior engineers working on CDP projects.
- Leverage Query Service for custom data analysis, aggregation, and reporting.
- Onboard new data sources including CRM and ERP systems for ingestion into CDP.
- Establish and manage data export destinations such as Adobe Campaign Classic.
Requirements
- Minimum of 7 years of direct experience working with Adobe Real-Time CDP.
- Solid knowledge of customer data management, data modeling, and data governance principles.
- Hands-on experience integrating data using APIs and cloud-based systems.
- Demonstrated success in delivering and maintaining large Adobe platform implementations.
- Strong analytical and problem-solving abilities for resolving complex technical issues.
- Effective communication and teamwork skills, with a history of working across departments.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Nice to Have
- Adobe Certified Expert certification in Real-Time CDP is advantageous.
- Experience migrating Adobe Campaign Classic from version 7 to version 8 is beneficial.
- Knowledge of IP warming strategies to improve email deliverability and avoid spam filters is a plus.
Required
- 7+ years of hands-on experience with Adobe Real-Time CDP
- Strong understanding of customer data management, data modeling, and data governance principles
- Experience with data integration, APIs, and cloud-based architectures
- Proven track record of successfully implementing and maintaining large-scale Adobe projects
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues
- Strong communication and collaboration skills, with experience working with cross-functional teams
- Bachelor's degree in Computer Science, Information Technology, or a related field
Preferred
- Adobe Certified Expert in Real-Time CDP is a plus
- Migration from Adobe Campaign Classic from v7 to v8 will be added advantage
- Implement IP warming strategies to ensure optimal email deliverability and reduce spam filters will be added advantage
