Responsibilities
- Manage end-to-end onboarding for large customers with 250+ employees and 100+ users, including in-depth discovery, process mapping, workflow design, integration planning, and technical execution to ensure successful go-live.
- Partner directly with Key Account Managers as their technical counterpart, supporting a unified commercial and technical strategy through joint planning on technical direction, risk evaluation, renewal preparation, integration roadmaps, and adoption initiatives.
- Conduct regular technical reviews with strategic accounts to assess renewal readiness, demonstrate ROI, optimize workflows, and ensure integration stability, while identifying opportunities for expansion and retention based on technical outcomes.
- Implement and fine-tune advanced AI features such as AI Assist Pro and AI Voice/Messaging Agent, creating tailored AI adoption strategies and establishing regional expertise in AI-driven workflows following field engineering engagements.
- Act as lead technical architect for complex configurations, challenging integrations, and custom workflow development, collaborating with Engineering, Product, and internal specialists to deliver customized solutions.
- Analyze product usage data, integration performance, and system telemetry to proactively detect potential issues and lead root-cause investigations for critical technical problems beyond standard support scope.
- Manage high-impact technical escalations from start to resolution, ensuring internal alignment, providing technical leadership, guiding communication, and maintaining executive confidence throughout.
- Surface recurring technical challenges and capability gaps from key accounts to influence product development, mentor customer engineers, and advance technical excellence across the organization through hands-on leadership.
Benefits
- Competitive salary and comprehensive benefits package
- Emphasis on work-life balance
- Dynamic, fast-paced learning environment with entrepreneurial culture and strong team collaboration
- Diverse workforce with representation from over 45 nationalities fostering a global and inclusive mindset
Compensation
Competitive salary package & benefits
Work Arrangement
Remote (City/Region) — Madrid
Why join us?
Opportunity to join during a key growth phase with strong career potential, emphasis on employee well-being and work-life balance, a fast-learning culture with entrepreneurial spirit and team collaboration, diverse global team with over 45 nationalities, and a competitive compensation and benefits offering.
DE&I Statement
We believe diversity, equity, and inclusion—regardless of origin, identity, background, or orientation—are fundamental to our mission. We actively promote inclusion to build a strong sense of belonging, welcome diverse perspectives to enrich our organization, and ensure everyone has equal opportunity to contribute, grow, and be respected. We remain committed to learning and improving in our DE&I journey and keeping the conversation open and honest.
Candidate Privacy
Artificial intelligence tools may be used to support certain stages of the hiring process, such as application screening, resume analysis, or response evaluation. These tools assist but do not replace human decision-making. Final hiring decisions are made by people. For more information on data handling, please contact us.
Other
- Professional proficiency in Spanish and English is required.
- Professional proficiency in a third language—German or French—is highly preferred.
