About the Role
This role is responsible for managing high-impact client partnerships within the EHR ecosystem, ensuring clients achieve value through strategic guidance, solution alignment, and ongoing support to foster retention and growth.
Responsibilities
- Lead strategic account management for key EHR partners
- Develop long-term client success plans aligned with organizational goals
- Serve as primary point of contact for executive-level stakeholders
- Identify expansion opportunities within existing client relationships
- Collaborate with product and engineering teams to relay client feedback
- Drive adoption and utilization of platform capabilities
- Monitor client health metrics and proactively address risks
- Negotiate contract renewals and upsell initiatives
- Represent client needs in internal roadmap discussions
- Coordinate cross-functional teams during onboarding and implementation
- Maintain deep knowledge of EHR industry trends and regulations
- Deliver quarterly business reviews with client leadership
- Advocate for client-driven product enhancements
- Support sales efforts during new logo acquisition
- Ensure alignment between client objectives and technical capabilities
- Manage escalation processes for critical client issues
- Track and report on key performance indicators for assigned accounts
- Foster trust through consistent, transparent communication
- Guide clients through digital health transformation initiatives
- Maintain documentation of strategic account plans and progress
Nice to Have
- Master’s degree in healthcare administration or business
- Prior experience at a health IT vendor or EHR company
- Existing network within the EHR provider community
- Hands-on experience with integration platforms
- Exposure to value-based care or population health initiatives
- Certification in project management or healthcare IT
- Background in clinical operations or informatics
- Familiarity with ONC certification requirements
- Experience supporting large-scale go-live deployments
- Knowledge of healthcare API ecosystems
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote position with flexibility for time zone alignment
Team
Collaborative environment focused on healthcare interoperability solutions
Why This Role Matters
This position plays a critical role in shaping how healthcare organizations leverage interoperability to improve patient care and operational efficiency.
Growth Opportunities
The role offers direct influence on product direction and the chance to shape client strategy at scale within a growing health tech platform.
Not available for this role
