This role is central to optimizing revenue operations by ensuring accuracy and efficiency throughout the Order-to-Cash lifecycle. You will manage pricing for new and renewal opportunities in Salesforce, working closely with sales teams to support strategic clients and maintain alignment with business goals.
Key Responsibilities
- Set pricing for sales quotes using Salesforce, focusing on high-value accounts and renewal strategies.
- Ensure accurate tracking of starting and ending Annual Contract Value (ACV) to support reliable reporting in Power BI dashboards.
- Lead initiatives to reduce order return rates in CPQ systems, manage service suspensions, and resolve billing inquiries including AMR PPV and Real-Time Premium exchange cases.
- Serve as a trusted advisor on revenue processes, guiding decision-making and training junior team members.
- Oversee daily workflows to ensure timely delivery of team objectives and support cross-functional collaboration.
- Identify inefficiencies and design solutions to support new business capabilities and system enhancements.
- Participate in data quality projects and User Acceptance Testing (UAT) to improve system reliability and user experience.
- Collaborate with leadership to refine operational processes, define performance metrics, and streamline task assignments.
- Drive process improvement efforts that enhance productivity, accuracy, and team effectiveness.
- Support cross-departmental projects that strengthen operational workflows and inter-team coordination.
Required Skills
- Advanced proficiency in Excel for modeling, analysis, and reporting, with strong command of PowerPoint and Word.
- Deep experience with Salesforce and Salesforce CPQ, including reporting and quote configuration.
- Proven ability in User Acceptance Testing to validate system changes against business needs.
- Strong project management background with success in delivering multiple initiatives under tight timelines.
- Exceptional attention to detail, organizational ability, and capacity to prioritize in a fast-paced environment.
- Excellent written and verbal communication skills, with a clear, client-focused approach.
- Independent work ethic with initiative, accountability, and a commitment to high standards.
- Ability to analyze complex issues and develop practical, scalable solutions.
- Collaborative mindset with experience working across departments and levels.
Technology Environment
Salesforce, Salesforce CPQ, Power BI, Microsoft Office (Excel, Word, PowerPoint)
Work Location
This position supports teams in Pakistan, India, and the Philippines, with local-country work arrangements.
Values and Culture
The organization values integrity, discovery, and partnership—principles that guide decision-making, innovation, and collaboration across global teams.
