Responsibilities
- Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
- Collaborate with teams to implement and maintain knowledge development processes and standards
- Support various knowledge development projects and initiatives, ensuring their successful execution
- Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization
- Participate in identifying and implementing improvements in knowledge processes and technology
Requirements
- Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation
- 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge
- Experienced in working with knowledge management and ticketing systems
- Experienced in preparing AI-optimized content and building AI models for generating content
- Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
- Adept at managing multiple priorities and embracing change with ease
Nice to Have
- Proficient in Jira
- Experienced in working in Agile/Scrum environments
- Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
- Experienced in managing content/knowledge-related projects
