Shape strategic customer outcomes through data-driven storytelling. In this role, you'll bridge analytics and business impact by transforming intricate datasets into clear, executive-ready insights that guide client decision-making. You’ll work hand-in-hand with Account Management, Customer Development, and Product teams to build compelling narratives that demonstrate measurable value and support long-term customer engagement.
What You’ll Do
- Collaborate with customer-facing teams to design customized reporting that aligns with client goals and highlights program effectiveness.
- Act as a trusted advisor to client analytics and benefits teams, ensuring insights inform population health and cost management strategies.
- Develop and maintain automated dashboards and reporting templates using BI tools, reducing manual processes while increasing scalability.
- Analyze customer data to uncover trends, risks, and opportunities, then connect findings to broader product capabilities and strategic recommendations.
- Partner with internal data teams to ensure reporting infrastructure is accurate, efficient, and built on reliable models.
What We’re Looking For
- At least five years of experience in analytical roles, ideally within SaaS, healthcare, or consulting, with direct interaction with clients or stakeholders.
- Strong technical skills in SQL and business intelligence platforms, with a track record of querying and interpreting complex data.
- Excellent communication abilities—able to distill technical findings into accessible, persuasive narratives for non-technical leaders.
- Proven experience advising on business strategy through data, with a consultative mindset.
- Bachelor’s degree in a quantitative discipline such as Economics, Statistics, Finance, or Business Analytics.
This is a hybrid position, offering flexibility while maintaining connection with your team. You’ll have access to comprehensive benefits, including health coverage, retirement planning, paid time off, parental leave, and wellness support. Compensation includes a salary range of $85,000 to $117,000 annually, discretionary equity, and eligibility for bonuses.
