Responsibilities
- Lead multiple (12-15) concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
- Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
- Gain and maintain deep technical knowledge of Smartsheet including premium products
- Identify product and services expansion opportunities for Smartsheet with the customer's user base
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
- Meet or exceed key performance indicator (KPI) targets aligned to the role
- Accomplish other tasks as assigned
- Implement packaged solutions from the Services Catalog in an accelerated time to value manner
- Advise and prescribe best practices for solution implementation within the context of the package
- Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
- Expand upon best practice package designs and help evolve the Catalog offerings
- Act as a mentor to your team fostering growth and efficiency in customer adoption
- Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
- Accomplish other tasks as assigned
Requirements
- A Bachelor's degree or equivalent combination of relevant work experience and education (minimum 3-5 years)
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Project Management skills: timeline, scope management, project execution.
- Strong foundation in the development of spreadsheet formulas (Excel, Google Sheets, Smartsheet, etc) and logic.
- Experience collaborating with customers to understand business requirements and translate them into a SaaS based solution
- Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
- Experience with problem solving and risk resolution
- High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance
- Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
- Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases
- Business process optimization experience
- Experience with Agile project management methodologies and/or software development lifecycle methodologies
- Teleworking options from any registered location in Costa Rica (role specific)
Nice to Have
- Management or Technology Consulting experience
Work Arrangement
Remote (Country)
Additional Information
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
- Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases
