Responsibilities
- Delivers advanced endpoint and Windows Server support, covering setup, configuration, and issue resolution for hardware, software, and connected devices at local and remote sites.
- Diagnoses and resolves intricate technical problems using remote desktop tools and various troubleshooting techniques.
- Uses IT service management platforms to log, manage, and resolve incident tickets efficiently.
- Supports the rollout, upkeep, and validation of operating system images, software updates, and patches, including creating automated deployment scripts and Windows-based automation.
- Works closely with internal IT departments, IT leadership, helpdesk teams, external vendors, and application groups to address technical challenges and sustain business functions.
- Coordinates with third-party service providers to manage technical tasks and resolve support issues.
- Offers technical guidance and mentorship to junior engineers and other IT team members.
- Engages in infrastructure initiatives of varying scale, helping ensure projects finish on time and systems remain stable.
- Collaborates with team members to meet service level agreements for ticket resolution and queue management.
- Helps recover and repurpose inactive equipment and maintains lab and staging system environments.
- Supports special assignments, which may include travel, based on organizational demands.
- Performs additional tasks as assigned.
