Responsibilities
- Strengthen customer partnerships by proactively managing relationships, anticipating needs, and delivering exceptional experiences through effective CRM strategies.
- Ensure flawless order execution by overseeing end-to-end customer order processing with accuracy, speed, and attention to detail.
- Drive operational excellence in order management and fulfillment by collaborating with cross-functional teams (SCM, Distribution, Finance, etc.) to consistently meet and exceed customer requirements.
- Resolve customer issues swiftly by owning the complaint management process, ensuring quick turnaround and sustainable solutions to enhance trust.
- Engage customers regularly through structured visits and touchpoints, positioning the company as a preferred partner of choice.
- Uphold premium service levels for Prime Partners, ensuring commitments are consistently met or exceeded.
- Champion continuous improvement initiatives to streamline processes, reduce turnaround times, and enhance service quality.
- Own and deliver on key performance metrics, driving accountability and measurable improvements in service delivery and customer satisfaction.
