Responsibilities
- Provide comprehensive administrative assistance such as handling phone calls, delivering customer service, transcribing and editing documents, entering data for expenses, time, and invoices, and organizing reservations and schedules for meetings, travel, and events.
- Manage and protect confidential company data, including corporate credit card details, P-cards, employee and client contact lists, and information on current and prospective staff.
- Use designated logs or tracking systems to document all administrative tasks and assignments.
- Verify that all work orders are accurately completed before starting any task.
- Evaluate job requests thoroughly and ensure proper execution from start to finish.
- Communicate effectively with team members, supervisors, leads, or client representatives regarding task progress or deadline concerns.
- Deliver all assignments on time according to contractual requirements, including acceptance, completion, and submission.
- Diagnose and resolve basic technical issues with office equipment.
- Support the creation of training materials and process documentation for administrative workflows.
- Conduct training sessions for administrative staff based on established training plans.
- Act as a knowledgeable resource and mentor for less experienced team members.
- Engage with clients through in-person meetings, phone calls, video conferences, or electronic communication.
- Organize and prioritize tasks to maintain efficient workflow.
- Conduct quality checks on personal work and review the work of peers for accuracy and completeness.
- Respond to phone calls, emails, and service requests as required.
- Follow internal policies set by the employer and any applicable client site regulations.
- Operate equipment and manage supplies responsibly to minimize waste and control costs.
Work Arrangement
On-site
Other
- Schedule: Monday through Friday, 10:00 AM to 7:00 PM
- Required to troubleshoot basic equipment issues
- Required to comply with company and client site policies
- Required to use equipment and supplies efficiently
