Responsibilities
- Provide high-quality customer support to Spanish-speaking clients through email, live chat, and phone communication.
- Address customer questions regarding product specifications, order tracking, return processes, and payment methods.
- Handle complaints and resolve issues quickly and with professionalism.
- Process customer orders accurately and in a timely manner.
- Remain informed about updates to products, special offers, and internal policies.
- Work with cross-functional teams to improve service delivery and customer satisfaction.
- Log all customer communications correctly in the CRM system to ensure proper follow-up.
Compensation
Competitive Monthly Salary
