Responsibilities
- Handle incoming customer calls and address inquiries promptly
- Deliver courteous, professional, and effective assistance to customers
- Efficiently resolve customer concerns while showing understanding and attentiveness
- Record customer communications and input feedback accurately in internal databases
- Use available resources, training, and tools to diagnose and resolve issues
- Offer tailored recommendations and solutions based on individual customer needs
- Support a customer service experience that aligns with high standards of globally recognized brands
Work Arrangement
Remote (City/Region) — Lisbon
Responsibilities
- Assist customers via inbound calls and inquiries
- Provide professional, friendly, and solution-oriented support
- Resolve customer issues efficiently while demonstrating empathy and care
- Accurately document customer interactions and feedback in internal systems
- Investigate and troubleshoot issues using available tools, training, and resources
- Guide customers toward the best solutions and recommendations based on their needs
- Contribute to a high-quality customer experience that reflects the values of world-renowned brands
