Lead full-cycle solution delivery for clients, from gathering detailed requirements to designing workflows, customizing platforms, integrating APIs, and leading testing and training initiatives.
Serve as the primary technical advisor during client discovery sessions, capturing nuanced technical needs and shaping solution strategies.
Explain APIs and system architecture to clients, offering clear guidance on integration timelines, execution steps, and risk mitigation while aligning with business objectives.
Create and update high-value integration assets such as API guides, reference designs, and implementation playbooks to streamline client onboarding.
Build trusted relationships with client technical teams, delivering hands-on support and resolving integration challenges efficiently.
Remain up to date on product advancements and technical interdependencies to align client needs with product evolution, proposing improvements when appropriate.

Remote (Worldwide) — San Francisco, Los Angeles, New York, Washington D.C., London, Singapore

Deliver integration documentation within 1–2 days by focusing on core objectives, repurposing existing materials, and managing priorities effectively.
Address urgent client integration issues by rapidly evaluating root causes and deploying temporary workarounds, such as manual data exports, when permanent fixes require more time.

The organization operates at high speed with strong ownership, emphasizing clarity, execution, and measurable outcomes.
Individuals who succeed here are driven by difficult challenges, iterative learning, and ongoing feedback.
Work that might take months elsewhere is delivered in days due to rapid iteration and execution.
Projects sit at the intersection of artificial intelligence, national security, and crime prevention.
Challenges are technically complex, mission-critical, and unfold in a fast-changing environment.
The pace reflects the urgency of the mission, requiring sustained intensity and focus.
Expect frequent shifts in priorities, high ambiguity, personal accountability, cross-functional collaboration, constant communication, creative problem-solving, and a culture that values speed and results.
This environment energizes those who enjoy building solutions and making progress despite unclear starting points.
Success requires comfort with uncertainty, adaptability when new information arises, and resilience in a fast-moving setting.
This operating model isn’t suitable for everyone; those seeking predictable workloads should assess fit during interviews.
The goal is to have team members who thrive, not just cope.
Many find the work deeply meaningful and fulfilling.
Candidates excited by impactful missions, ambitious goals, and collaborative, purpose-driven teams are likely to excel.

AI proficiency is a fundamental requirement across all roles.
AI is seen as a transformative force that changes how top performers operate.
All team members are expected to use AI to enhance and reinvent their work, not just automate routine tasks.
AI fluency means operating in the top 10% of professionals by using AI to accelerate workflows, structure problem-solving, improve quality, and increase efficiency.
Candidates will be assessed on practical AI application during the hiring process.

Impact-Oriented Trailblazer: Prioritize customers, act quickly and decisively, treat plans as experiments, and iterate based on data.
Master Craftsperson: Demonstrate deep commitment to excellence, balance speed with quality, own outcomes fully, and continuously improve.
Inspiring Colleague: Contribute clarity and energy, lead with humility and honesty, and foster a unified team culture through constructive feedback.

The organization values deep expertise and craftsmanship.
Ideal candidates want their work to have significance, test ideas rapidly and rigorously, and take pride in advancing global safety for billions.
Applicants who resonate with the mission but don’t meet every qualification are encouraged to apply—potential, judgment, and learning agility are prioritized.

Team members operate across multiple time zones.
Core collaboration hours align with 8 a.m. to 5 p.m. EST for meetings and joint work.
Use of AI tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar during interviews is prohibited without prior approval.
Internal note-taking tools are used during interviews to maintain consistency and confidentiality.
Reasonable accommodations are available for candidates with disabilities; requests can be submitted via a designated form.
Recruitment agencies must not submit unsolicited resumes. TRM does not accept such submissions and will not pay fees without a formal agreement.

TRM Labs is hiring a Solutions Integration Engineer