Responsibilities
- Own the technical relationship with our customers
- Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
- Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
- Support customers through their trial process with Vanta
- Build product examples, documentation, and other critical resources for our customers
- Cultivate an environment of teamwork, openness, creativity, and continuous improvement
- Creatively identify and help drive new programs to improve the pre to post-sales transition
Requirements
- 4+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
- Previous B2B SaaS experience
- Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
- Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
- Be creative, technical, and naturally persuasive
- Be detail-oriented and organized.
- Love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
- Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
Nice to Have
- Familiar with REST API development and service integrations is a plus
- Ideally have prior experience in the cybersecurity space
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Work Arrangement
Hybrid — Sydney
Additional Information
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who attend the office
- 20 days of Annual Leave per year
- 9 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
