Support the sales and expansion teams by providing technical product expertise (API, Onboarding, security, customer data)
Support the success team as the technical SME by answering questions and designing solutions regarding custom functionality, custom reporting, data migration, enterprise plan development, and escalated support tickets
Collaborate with tech and agency partners to understand, evaluate, scope, and develop custom functionality for 3rd-party tech integrations
Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research
Partner with prospects and customers to understand their requests and to gather technical requirements in order to recommend solutions that address their needs
Build relationships with key customer stakeholders by serving as a technical liaison from pre-sales to post-sales
Collaborate with the Product and Engineering teams, as required, communicating customer and prospect feedback, product bugs and gaps, building custom solutions for strategic accounts, and testing and providing feedback on Okendo APIs and new product releases

At least 3 years of experience as a software developer
Intermediate/Advanced expertise with our tech stack: Typescript, HTML/CSS, Javascript, Node, React, Angular, AWS
Knowledge of the Shopify environment, Shopify Liquid, and Shopify’s API
You must be comfortable interfacing with both customers and internal staff from around the globe
You will be required to take initiative, manage projects independently in a waterfall environment, and to deliver projects within a reasonable timeline
Creative and critical thinking skills to unlock the full potential of how Okendo’s product and integration stack can be used to solve complex issues

Remote (Worldwide)

Technical Expertise: Tech stack: Typescript, HTML/CSS, Javascript, Node, React, Angular, AWS
Pre-sale process: Support the sales and expansion teams by providing technical product expertise (API, Onboarding, security, customer data)
Post-sale: Support the success team as the technical SME by answering questions and designing solutions regarding custom functionality, custom reporting, data migration, enterprise plan development, and escalated support tickets
Partners / 3rd-party integrations: Collaborate with tech and agency partners to understand, evaluate, scope, and develop custom functionality for 3rd-party tech integrations
Product Expertise: Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research
Project Management: - Partner with prospects and customers to understand their requests and to gather technical requirements in order to recommend solutions that address their needs. - Build relationships with key customer stakeholders by serving as a technical liaison from pre-sales to post-sales - Collaborate with the Product and Engineering teams, as required, communicating customer and prospect feedback, product bugs and gaps, building custom solutions for strategic accounts, and testing and providing feedback on Okendo APIs and new product releases.

One Team: We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer: Our customers are the heart of our business and the pursuit of their success is our north star. At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence: We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership: We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always: We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One: It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.

Okendo is hiring a Software Solutions Engineering