About the Role
The individual will build and maintain software solutions that directly impact customer satisfaction and support efficiency through scalable, reliable systems.
Responsibilities
- Develop and maintain customer support platforms
- Collaborate with product and design teams to define requirements
- Write clean, maintainable, and efficient code
- Diagnose and resolve technical issues in production environments
- Implement monitoring and alerting for customer-facing systems
- Optimize performance and reliability of support tools
- Participate in code reviews and technical design discussions
- Contribute to incident response and post-mortem analyses
- Ensure systems comply with security and privacy standards
- Integrate with internal APIs and third-party services
- Support on-call rotations for critical systems
- Document architecture and system behavior
- Refactor legacy code to improve maintainability
- Assist in defining engineering best practices
- Drive improvements in debugging and support workflows
- Work with data to generate actionable insights
- Build tools for customer service teams to increase efficiency
- Ensure accessibility standards are met in UI components
- Test software through automated and manual methods
- Deploy changes using CI/CD pipelines
- Gather feedback from support agents for product iteration
- Balance technical debt with feature development
- Support scalability as customer volume grows
- Stay current with evolving technologies and frameworks
- Promote a culture of ownership and accountability
Nice to Have
- Experience building internal tools
- Background in customer-facing applications
- Familiarity with support ticketing systems
- Experience with full-stack development
- Knowledge of performance optimization techniques
- Prior work in high-growth startups
- Exposure to A/B testing frameworks
- Understanding of data privacy regulations
- Experience mentoring junior engineers
- Contributions to open-source projects
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Collaborative engineering team focused on user-facing systems
About the Team
This team focuses on empowering support agents and improving customer resolution times through intuitive software solutions.
What You’ll Achieve
You will deliver measurable improvements in customer satisfaction by building tools that streamline support workflows and reduce response times.
Available for qualified candidates
