San Francisco On-site Employment

Serval is hiring a Software Engineer, Backend

Responsibilities

  • Collaborate directly with the CTO to develop core product features from inception.
  • Advocate for user-centered design by applying insights about user behavior to technical decisions.
  • Define the core system architecture and make critical technology choices for the codebase.
  • Play a central role in launching the initial product version and advancing the technical roadmap.
  • Contribute to defining and maintaining high standards for engineering processes and code quality.
  • Support the development of junior team members and promote a culture of technical rigor.

Benefits

  • Make a significant impact on the direction and success of the product and organization.
  • Grow professionally while creating a novel AI-powered solution with guidance from seasoned mentors and backers.
  • Be part of a workplace culture that emphasizes innovation, personal responsibility, commitment, and enjoyment.

Responsibilities

  • Work closely with our CTO to build new product capabilities from the ground up.
  • Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
  • Set the foundational system architecture and select key technologies for the codebase.
  • Help us ship V1 of Serval and deliver on our technical and product roadmap.
  • Help establish engineering best practices and standards within the team.
  • Mentor junior engineers and contribute to a culture of technical excellence.

Benefits

  • Impact: Be a key player in shaping the success of our product and company.
  • Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
  • Culture: Join a culture that values innovation, ownership, accountability, and fun.
About company
Serval

ITSM for the AI era

Automate the help desk, onboarding/offboarding, JIT access, and more. Serval unlocks the magic of AI while respecting your security controls.

Serval meets employees wherever they already work. Requests can come in through Slack, Microsoft Teams, email, phone, your existing ticketing portal, or the Serval web app. Every submission flows into the same unified queue, so IT teams manage everything from one place, no matter how the request came in.

As a ticket progresses, the message in Slack or Teams updates in real time. Employees don't need to check a separate portal to see where their request stands.

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Job Details
Department Engineering
Category backend
Posted a year ago