Responsibilities
- Engage with online communities in a brand-safe, timely, and thoughtful way across social channels.
- Respond to customer inquiries and coordinate with online Customer Care teams as needed.
- Monitor social media activity for spikes in conversation, emerging issues, and trending topics, and flag relevant developments to account leadership.
- Support the development, execution, and presentation of social media strategies, content plans, campaigns, and reporting.
- Write and publish content aligned to each client’s tone, voice, and style.
- Provide real-time counsel and community management support across multiple social platforms.
- Deliver standardized reporting at the completion of shifts and during times of crisis or high-volume activity.
- Contribute to reporting, auditing, and analysis of client and industry social performance.
- Develop clear, error-free messaging and identify opportunities for timely engagement.
- Provide timely updates to account leadership and clients to help ensure goals and objectives are met.
- Contribute to agency and client process development, including training guides, checklists, templates, plans, and case studies.
- On in-office days, support campaign-related execution and logistics, including coordination and hands-on support for Surprise & Delight fulfillment.
- Assist with packaging, shipping, inventory coordination, and other fulfillment-related tasks tied to client campaigns and community engagement initiatives.
- Partner with internal teams to help ensure campaign materials and fulfillment needs are organized, on schedule, and executed accurately.
Benefits
- Competitive health benefits with concierge service
- Profit-sharing bonus plan
- 401(k) with competitive matching
- Consistent professional development
- Annual agency development summit Camp TruePoint
- Sabbatical every five years
Work Arrangement
Hybrid
Team
Structure: Team member will support core community management responsibilities and hands-on agency support needs.
Additional Information
- All offers of employment are conditioned upon the candidate's legal authorization to work in the United States.
- Candidates will be subject to a background screening as part of the application process.
