About the Role
This role focuses on maintaining and improving the reliability, availability, and performance of production systems through proactive monitoring, automation, and close collaboration with development teams.
Responsibilities
- Design and implement monitoring solutions for system health and performance
- Respond to and resolve production incidents with urgency and precision
- Develop automation tools to reduce manual operational tasks
- Collaborate with software teams to improve system resilience
- Participate in on-call incident response rotations
- Analyze system metrics to identify performance bottlenecks
- Support deployment pipelines and continuous integration workflows
- Maintain documentation for operational procedures and runbooks
- Troubleshoot complex distributed systems issues
- Implement and manage logging infrastructure
- Optimize system configurations for reliability and efficiency
- Contribute to capacity planning and resource forecasting
- Enforce security best practices across infrastructure
- Evaluate and integrate new technologies to improve operations
- Drive post-incident reviews and implement corrective actions
- Ensure compliance with internal and external standards
- Support disaster recovery planning and testing
- Work with cloud infrastructure platforms and services
- Monitor service-level objectives and error budgets
- Improve system uptime and reduce mean time to recovery
- Promote a blameless culture in incident management
- Assist in database performance tuning
- Manage configuration management tools at scale
- Contribute to architectural design for high availability
- Mentor junior engineers on reliability practices
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model available
Team
Collaborative engineering environment focused on system reliability and performance
Why This Role Matters
This position plays a key role in ensuring the stability and performance of critical systems used by legal and professional clients worldwide.
Growth Opportunities
Engineers are encouraged to lead initiatives, adopt new technologies, and grow into senior technical or leadership roles.
May offer sponsorship for qualified candidates
