As a Short-Term Insurance Claims Administrator, you will play a key role in managing claims for international insurance clients, primarily based in the UK and Australia. This remote position offers skilled South African professionals the chance to contribute to high-performing claims environments while working within a pre-qualified talent network.
Key Responsibilities
- Process incoming claims across Commercial, Personal, and Motor insurance portfolios
- Evaluate claims for validity and apply relevant policy conditions
- Assign and coordinate with loss adjusters or assessors when necessary
- Maintain precise and current records in compliance with audit and regulatory standards
- Communicate clearly with clients, brokers, insurers, and third parties throughout the claims lifecycle
- Deliver timely updates and support strong client relationships
- Manage workload efficiently to meet productivity and service benchmarks
- Support cost efficiency by minimizing claims leakage and unnecessary expenses
- Identify and report potential fraud or discrepancies
- Ensure all documentation is accurate, complete, and properly archived
- Follow internal procedures, quality controls, and regulatory guidelines
- Adapt quickly to new processes and demonstrate a commitment to continuous learning
- Collaborate with team members to enhance collective performance and knowledge sharing
Requirements
- Matric or equivalent qualification
- Minimum of one year’s experience in short-term insurance claims
- Strong command of written and spoken English, with a professional communication style
- Proficiency with claims systems and standard computer applications
- Experience interacting with clients and stakeholders in a formal setting
- Willingness to work international hours as needed
- Reliable home office setup with stable internet and backup solutions for power interruptions
- South African citizenship and current residency in South Africa required
What You’ll Gain
You’ll gain access to international insurance markets, work within structured claims frameworks, and become part of a growing network of skilled professionals. The recruitment process is digital-first and transparent, with placements based on client demand, typically within 4–8 weeks. This role supports long-term growth and development in a global insurance context.
