Requirements
- Minimum ONE (1) year of professional experience
- Minimum Degree: Bachelor's
- Experience assisting with gathering and documenting business requirements and translating them into ServiceNow configurations or user stories
- Must be able to OBTAIN and MAINTAIN a Federal or DoD 'PUBLIC TRUST'; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
- US Citizenship contractually required
- Familiarity with ServiceNow platform capabilities, including basic configuration such as forms, workflows, business rules, or catalog items
- Ability to create or contribute to epics, user stories, and acceptance criteria in collaboration with project team members
- Experience supporting testing activities, including developing or executing test scripts during User Acceptance Testing (UAT)
- Exposure to Agile or Scrum delivery methodologies
- Basic understanding of System Development Life Cycle (SDLC) processes
- Ability to build positive working relationships with team members and clients in both on-site and remote environments
- Strong verbal and written communication skills
- Willingness to learn and grow within a consulting and client-delivery environment
Nice to Have
- ServiceNow Certified System Administrator (CSA) or progress toward ServiceNow certification
- Exposure to one or more ServiceNow modules such as ITSM, HRSD, CSM, or ITOM
- Familiarity with integrations, scripting, or low-code/no-code development within ServiceNow
- Certifications such as CAPM, Scrum Master, Agile SAFe, or ITIL v3/4
- Prior consulting or client-facing experience
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Additional Information
- Travel Required: Up to 25%
- Clearance Required: Ability to Obtain Public Trust
