Requirements
- Ability to obtain and maintain a Federal or DoD SECRET clearance; clearance must be fully adjudicated prior to onboarding.
- Minimum of four (4) years of ServiceNow or similar ITSM platform implementation experience.
- Experience working within Agile, Scrum, or SAFe methodologies.
- Demonstrated understanding of the ServiceNow ITSM suite, including Incident/Problem/Request Management, Knowledge Management, and Agent Workspace; exposure to GRC, SPM, or App Engine is a plus.
- Experience with full Software Development Lifecycle processes and documentation standards.
- Strong consulting skills, including the ability to facilitate requirements sessions, lead client discussions, support UAT, and deliver user training.
- Ability to self‑organize, prioritize, and manage multiple concurrent tasks.
Nice to Have
- Active SECRET or higher clearance.
- One or more ServiceNow certifications (CSA, CIS‑ITSM, CIS‑Knowledge Management, CAD, etc.).
- Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences.
- Strong analytical and problem‑solving skills, particularly related to Service Desk operations and knowledge governance.
- Ability to work effectively as part of a team and build strong relationships with stakeholders at all levels.
- Attention to detail and commitment to accuracy in documentation and configuration.
- Broad familiarity with low‑code/no‑code platforms (Power Apps, Power Automate, SharePoint, UiPath, Salesforce, Power BI, Tableau).
- Hands‑on configuration experience in ServiceNow ITSM modules.
- General understanding of financial, compliance, or risk management processes within federal environments.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Additional Information
- Travel Required: Up to 25%
- Clearance Required: Ability to Obtain Secret
