Responsibilities
- Design and configure applications on the ServiceNow platform, focusing on IT service management functions such as incident, problem, and change control
- Integrate ServiceNow with external systems using RESTful and SOAP-based web services
- Develop custom automation logic through Business Rules, Script Includes, and other scripting tools
- Manage platform administration, including user access, role configuration, system monitoring, and performance evaluations
- Tailor interfaces, forms, and workflow diagrams to match organizational workflows and user requirements
- Support end users by diagnosing and resolving platform-related issues and integration errors
- Collaborate with stakeholders to define, build, and refine reports, dashboards, and analytical outputs
- Participate in technical reviews, incident postmortems, and initiatives to improve IT processes
- Estimate time and resources needed to deliver requested ServiceNow capabilities
- Guide and develop less experienced team members through mentorship, collaboration, and code reviews
- Keep active ServiceNow certifications and pursue new ones to stay current with platform updates and industry standards
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid or remote work options may be available
Team
Part of a technical delivery team focused on enterprise IT service management solutions
Responsibilities
- Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
- Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
- Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
- Perform administrative tasks, such as user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows to align with business needs
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
- Create estimations on effort required to produce ServiceNow functionality
- Grow junior talent through mentoring, partnership, and technical reviews
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
May not be available for this position
