Responsibilities
- Work with business teams to collect and assess operational needs.
- Convert business needs into clear functional documentation.
- Support the alignment of current workflows with ServiceNow capabilities.
- Analyze and model business processes to find optimization potential.
- Ensure implemented solutions follow industry standards and strategic objectives.
- Suggest process enhancements and automation opportunities for greater efficiency.
- Collaborate with technical teams to support accurate solution implementation.
- Maintain ongoing engagement with stakeholders to confirm alignment and feedback.
- Keep current with ServiceNow updates and best practices to guide system improvements.
