About the Role
The Service Sales Administrator ensures smooth coordination between customers and internal departments by processing service orders, maintaining records, and providing timely follow-up. This position plays a key role in delivering high-quality service experiences and supporting sales objectives.
Responsibilities
- Process incoming service requests from customers and partners
- Enter and update customer and order information in the system
- Communicate with clients to confirm service details and timelines
- Coordinate with technical teams to schedule service appointments
- Track service order status and update stakeholders accordingly
- Resolve discrepancies in service requests promptly
- Maintain accurate documentation for all service transactions
- Generate reports on service activity and performance metrics
- Support sales team with administrative tasks related to service offerings
- Ensure compliance with internal procedures and data standards
- Follow up on outstanding service cases to ensure resolution
- Assist in preparing service contracts and renewal reminders
- Respond to customer inquiries via phone and email
- Escalate complex issues to appropriate departments
- Monitor service level agreements and adherence
- Organize and maintain digital filing systems
- Provide input for process improvements in service workflows
- Assist with training new team members on service systems
- Participate in team meetings and operational reviews
- Ensure all customer interactions reflect service standards
Compensation
Competitive salary with benefits package
Work Arrangement
Full-time, on-site
Team
Part of the customer service and sales support team
Why Join Us
- Opportunities for professional growth within a global organization
- Supportive team environment focused on collaboration and development
- Commitment to innovation and high standards in customer service
What We Offer
- Comprehensive benefits package including health and dental coverage
- Pension plan with employer contribution
- Paid time off and statutory holiday entitlement
- Employee assistance program for personal and professional support
- Training and development programs for career advancement
Not available
