Help families navigate one of life’s most personal moments with care, clarity, and consistency. As a Service Representative, you’ll be the primary point of contact for families from the start of their journey through the completion of end-of-life services. Your role ensures every logistical detail is handled with accuracy and empathy, allowing families to focus on what matters most.
What You’ll Do
- Respond to calls, texts, and emails with professionalism, providing clear and compassionate guidance.
- Manage end-to-end case coordination—arranging transportation, processing documentation, scheduling services, and overseeing the return of ashes.
- Collaborate with internal teams and external providers to keep cases moving smoothly and on time.
- Use tools like HubSpot, Aircall, Slack, and GSuite to maintain accurate records and proactive communication.
- Anticipate potential delays and take initiative to resolve issues before they impact families.
- Document every interaction thoroughly and ensure systems reflect real-time case status.
Who You Are
- You have at least two years of experience in customer-facing roles where emotional intelligence and operational precision were both essential.
- You communicate clearly and calmly, building trust quickly through written and spoken English.
- You stay organized under pressure, balancing multiple priorities without sacrificing accuracy.
- You take ownership of your responsibilities, follow through on commitments, and speak up when help is needed.
- You’re motivated by purpose and want to contribute to a service that supports people during meaningful transitions.
Work Environment
- Fully remote role with flexible shift options, including weekends—choose a schedule that fits your availability.
- Work as part of a global team, collaborating across time zones with shared values and high standards.
- Receive paid training, ongoing support, and access to a growth-focused culture.
- Compensation ranges from $7–$14/hour, benchmarked fairly across regions.
- Enjoy paid time off, 10 paid holidays, and a workplace built on respect, collaboration, and long-term sustainability.
Our Culture
We believe in doing work that matters—without sacrificing well-being. There’s no glorification of overwork, no expectation to burn out. Instead, we focus on empathy, accountability, and building something meaningful together. If you value humanity, precision, and real impact, you’ll find your place here.
