Service Representative (German-speaking) – Remote (Portugal)
Role Overview
Work remotely from Portugal as a Service Representative for a top European automotive brand, delivering high-quality customer support in German. In this role, you’ll manage customer inquiries across phone, chat, and email, ensuring each interaction reflects professionalism, accuracy, and care.
Key Responsibilities
- Handle customer questions and requests efficiently through multiple channels, maintaining a courteous and helpful tone.
- Record all interactions clearly and accurately in the CRM system, including resolutions and follow-up actions.
- Stay informed about product updates, policies, and digital services to provide reliable, up-to-date information.
- Use your understanding of automotive and digital technologies to troubleshoot and resolve customer issues effectively.
- Collaborate with team members to improve service processes and enhance the overall customer journey.
Requirements
- Fluent in German (C1 level, both spoken and written) with strong communication clarity.
- Intermediate English proficiency (B2 level).
- At least one year of experience in customer service or a call center environment, ideally within the automotive sector.
- Demonstrated interest in cars, technology, and digital platforms.
- Strong organizational abilities, with careful attention to detail and accuracy.
- Problem-solving mindset with a focus on finding practical, customer-centered solutions.
What We Offer
- Full-time, indefinite contract with flexible terms based on experience and client needs.
- Competitive base salary with performance-based bonuses.
- Referral incentives for successful team referrals.
- Comprehensive paid training on systems, products, and service protocols.
- Remote work setup based in Portugal – no commuting required.
- Access to career advancement programs and personal development resources.
Work Environment
This is a fully remote position available to candidates based in Portugal. You’ll be part of a diverse, inclusive team committed to mutual support and professional growth. The company promotes equal opportunity and fosters a workplace free from discrimination and harassment.
Equal Opportunity Statement
We are committed to fair and inclusive hiring practices. All decisions are based on qualifications, skills, and business needs, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family status, national origin, or disability. We believe in building a global team united by shared values and purpose.
