Responsibilities
- Drive organic growth across existing partnerships while partnering with Business Development on strategic sales initiatives, executive presentations, negotiations, and contract approvals.
- Develop and execute strategic and financial plans, ensuring accurate forecasting, disciplined budget management, and optimized operational productivity.
- Meet all client and R/A budgets and achieve all client KPIs
- Lead and inspire a high-performing operational leadership team including senior general managers through VPs, fostering a culture aligned with RA’s MVV and C.A.R.E. principles where associates are Proud to Work.
- Drive talent strategy including succession planning, executive development, performance management, and a strong recruitment and retention culture.
- Collaborate with senior leadership to align on strategies, remove obstacles, and advance enterprise priorities.
- Communicate corporate objectives with clarity and transparency, creating alignment and commitment across clients, teams, and cross-functional partners.
- Model RA’s Leadership Model by creating a shared sense of purpose and inspiring trust, accountability, and ownership at all levels.
- Direct a $500M+ portfolio to achieve high performance as measured by the company scorecard, delivering revenue growth, margin expansion, and long-term value creation.
- Champion operational excellence and innovation across culinary, hospitality, and service platforms, driving continuous improvement and service consistency.
- Ensure compliance with RA and Compass policies, safety standards, and collective bargaining agreements where applicable; partner with Labor Relations as required.
- Serve as executive sponsor for premier and strategic accounts, building trusted C-suite relationships and positioning RA as a strategic hospitality partner.
- Anticipate client needs, communicate performance results, introduce innovative programs, and lead client, customer, and associate satisfaction strategies.
- Provide strategic oversight and partnership within RA’s Global Corporate Dining portfolio, ensuring alignment of standards, innovation, client experience, and financial performance across domestic and international markets.
- Demonstrates RA’s Leadership Model: Create a common sense of purpose, inspiring others to do their very best through trust, transparency, respect and emotional intelligence.
Requirements
- 15+ years of progressive food service or hospitality leadership experience.
- 5+ years leading large-scale, multi-client, contract-managed service environments.
- Proven success delivering revenue growth and profitability improvement.
- Strong financial acumen and proficiency managing KPIs and large-scale budgets.
- Experience leading senior leadership teams in multi-site environments.
Nice to Have
- Demonstrated experience managing complex portfolios of $250M experience preferred.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Work Arrangement
Remote (Worldwide)
Team
Reports to: President of the Managed Services Division
Additional Information
- Bonus included in total compensation.
- Certain positions may require Florida Level 2 background screening.
- Applications are accepted on an ongoing basis.
- Restaurant Associates maintains a drug-free workplace.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- Company reserves the right to modify or change the essential functions of the job based on business necessity.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
