Manage full-cycle onboarding and implementation projects from contract signing to go-live and transition to Customer Success.
Coordinate the deployment of client environments and integration infrastructure alongside engineering teams.
Support clients in configuring technical integrations for Microsoft Office, email, phone, video conferencing, and single sign-on systems.
Lead initial project meetings and provide regular office hours for end users and finance teams during implementation.
Address and prioritize issues in real time, escalating to technical or executive teams as needed while preserving client trust.
Collaborate with Customer Success Managers on strategies to increase platform adoption and active user counts post-launch.
Develop and maintain detailed project schedules, deadlines, and progress tracking for multiple simultaneous clients using tools like Asana or Microsoft Planner.
Explain technical topics—including integration design, data mapping with XPATH, and API functionality—in accessible terms to diverse audiences.
Leverage agentic AI technologies and automated workflows to improve personal productivity and solve implementation challenges creatively.

Bachelor’s degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related discipline.
Minimum of five years of experience managing technical project delivery in B2B SaaS environments.
Proven track record handling multiple customer projects concurrently without compromising quality or responsiveness.
Skilled in using project management platforms such as Asana, Microsoft Planner, or similar; with strong organizational and task design skills.
Technically fluent enough to collaborate directly with engineering teams.
Knowledgeable about enterprise software ecosystems including Microsoft 365, SSO standards like SAML and OAuth, email, calendar, phone, and video systems.
Strong communication abilities across settings—from executive updates to engineering syncs and client calls.

Hands-on experience with Boomi, XPATH, or similar enterprise integration tools is highly valued.
Active use of agentic AI systems and process automation tools, not just theoretical familiarity.
PMP, CAPM, or equivalent project management certification is advantageous.

We are not able to support visa sponsorship or relocation assistance.
Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Not available

Laurel is hiring a Senior Technical Project Manager