Birmingham, United Kingdom Hybrid

Arch is hiring a Senior Systems Engineer, User Support

About the Role

Role Overview

As a Senior Systems Engineer and Team Lead, you will lead the management and security of core infrastructure systems, focusing on Active Directory, Azure, multi-factor authentication, VMware ESX, and Windows security. You will act as a technical authority and escalation point, ensuring system reliability, security, and performance across a virtualized enterprise environment.

Key Responsibilities

  • Oversee the operation and administration of critical infrastructure, including Active Directory, DNS, DHCP, and PKI services
  • Lead the security track for Active Directory consolidation, identifying vulnerabilities and implementing remediation strategies
  • Design and deploy automated solutions using PowerShell and Terraform to detect and resolve security gaps
  • Ensure system resilience through robust backup, disaster recovery, and capacity planning practices
  • Support virtualized Windows environments on VMware, including hardware and software lifecycle management
  • Respond to critical incidents and system escalations, including during non-business hours as required
  • Collaborate with Cloud, Compute, and Messaging teams to align infrastructure strategy with broader engineering goals
  • Develop and enforce change management procedures to maintain system integrity
  • Mentor team members, promote knowledge sharing, and lead by example in a high-performance culture
  • Communicate technical and risk-related information clearly to stakeholders across technical and non-technical levels

Qualifications

  • Minimum of 5 years supporting production infrastructure with deep experience in authentication systems
  • Proven expertise in Active Directory, Group Policy, Kerberos, LDAP, and Windows security in enterprise environments
  • Strong automation background using PowerShell, scripting, and Terraform
  • Extensive experience managing VMware virtualized systems and Windows Server platforms
  • Familiarity with Azure IaaS/PaaS, MFA, enterprise applications, and security controls
  • Experience with PKI, DNS, DHCP, and secure network architecture
  • Ability to lead technical projects, prioritize under pressure, and adapt to shifting demands
  • Excellent communication, documentation, and collaboration skills, especially within global teams
  • Proven leadership in team lead or supervisory roles

Preferred Skills

  • Experience with Citrix Virtual Apps and Desktops in production settings
  • Knowledge of Linux systems and administration
  • Familiarity with AWS and hybrid cloud environments
  • Understanding of LAN/WAN, firewall, and load balancing technologies
  • Exposure to security tools such as Tenable Nessus, SolarWinds, Mimecast, or CrowdStrike

Work Environment

This is a hybrid role requiring flexibility to support escalations and critical changes outside standard business hours. The position operates within a collaborative, innovation-driven culture that values expertise, openness, and global teamwork. The team emphasizes continuous learning, shared responsibility, and enabling organizational potential through technical excellence.

Required Skills
Active DirectoryAzurePowerShellTerraformVMware ESXWindows ServerDNSDHCPPKIMFAAuthentication ServicesAutomationAD Administration Active DirectoryAzurePowerShellTerraformVMware ESXWindows ServerDNSDHCPPKIMFAAuthentication ServicesAutomationAD Administration
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About company
Arch
Arch is a company that enables possibility for clients, employees, investors and communities. Strategic Analytics is a growing team that implements real-time predictive analytic solutions and creates best-in-class data solutions from internal and external sources.
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Job Details
Department Cloud & Compute Engineering
Category infrastructure
Posted 2 days ago