Responsibilities
- Participate in the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes.
- Assess automation requests against established prioritization criteria—including expected ROI, operational impact, compliance relevance, and alignment with automation standards—to ensure the team focuses on the highest-value opportunities.
- Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning.
- Deconstruct ambiguous, multi-step processes into clear workflow models that inform design and implementation decisions.
- Identify risks, edge cases, and downstream impacts early and surface them to the Automation Manager as part of the discovery cycle.
- Translate requirements and PRDs into detailed automation designs across platforms such as Tines, n8n, and API-driven workflows.
- Build automations that adhere to existing security, reliability, observability, and AI governance standards.
- Integrate SaaS platforms using REST APIs, webhooks, event-driven triggers, and structured JSON payloads.
- Iterate rapidly on prototypes, validating logic and refining flows to ensure stability, performance, and alignment with business rules.
- Ensure all build artifacts—logic flows, decision models, error handling, and dependency maps—are well-documented and auditable.
- Coordinate with Engineering when custom APIs or technical support is required for automation execution.
- Perform structured UAT with stakeholders, incorporating feedback and ensuring readiness for deployment through change management processes.
- Own the full lifecycle of automation deployments, including testing, launch, hypercare, tuning, and steady-state stabilization.
- Maintain, optimize, and refactor automations as upstream systems evolve or new business requirements emerge.
- Ensure automations are built to be inheritable and understandable, with documentation aligned to standards for long-term maintainability.
- Monitor performance and troubleshoot issues, proactively implementing improvements that enhance reliability and reduce operational burden.
- Partner with stakeholders across Omada—including P&C, Recruiting, Finance, Care Delivery, Security, Compliance, and Engineering—to understand workflows, challenges, and downstream impacts.
- Work closely with EPD (Engineering, Product, and Design) on automation-related projects, ensuring alignment on technical dependencies, integration points, API behaviors, and system constraints to deliver reliable, scalable solutions.
- Provide technical consultation on automation feasibility, integration complexity, and required process adjustments.
- Work with team members to ensure automations align with standards for change management, data governance, and audit readiness.
- Contribute to an automation-as-a-service model by building solutions that leverage reusable logic and consistent design patterns.
Requirements
- 7+ years of hands-on experience in systems automation, systems engineering, or multi-system workflow integration.
- Strong technical understanding of REST APIs, webhooks, event-driven integrations, and structured JSON.
- Proven ability to deconstruct complex business processes into structured workflow models and technical designs.
- Hands-on experience building secure, resilient automations in at least one orchestration platform (Tines strongly preferred).
- Experience conducting UAT, validating edge cases, and participating in formal change management processes.
- Strong documentation skills, including workflow diagrams, decision matrices, and technical specifications.
- Familiarity with AI-assisted decisioning workflows, including LLM prompt design, routing logic, and scenario handling.
- Exposure to identity lifecycle automation (Okta, Workday, SCIM provisioning, and attribute-based access approaches such as ABAC).
- Demonstrated Business Process Analysis or process redesign experience applied to cross-functional workflows.
- Ability to write and maintain scripting (Python) for API integrations, data transformations, or workflow logic.
- Ability to operate autonomously in a fast-paced environment while managing multiple concurrent automation projects.
- Strong communication and partnership skills, with the ability to collaborate effectively across technical and non-technical teams.
Nice to Have
- Experience with additional automation platforms (n8n, Workato, Zapier, or equivalent).
- Experience in SOX, HIPAA, or other audit-aligned environments.
- Exposure to monitoring, observability, or logging tooling supporting automation reliability.
Benefits
- Competitive salary with generous annual cash bonus
- Equity Grants
- Remote first work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!
Additional Information
- California, New York State and Washington State Base Compensation Ranges: $142,600 - $178,300*
- Colorado Base Compensation Ranges: $136,400 - $170,500*
- Other states may vary.
- This role is also eligible for participation in annual cash bonus and equity grants.
- The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.
