Responsibilities
- Monitor progress toward yearly objectives and provide actionable insights for executive reviews.
- Drive forecasting for SA growth and organize meetings of the Segment Growth Councils.
- Detect potential risks, performance gaps, and strategic openings to enhance customer and product outcomes.
- Act as the primary coordination point across Strategy, Sales, Product, regional units, and dealership networks.
- Oversee the creation and monitoring of unified customer growth strategies.
- Promote aligned messaging, coordination, and implementation of customer account programs.
- Generate custom reports, dashboards, and analytical findings for management and account teams.
- Convert detailed data analyses into straightforward, strategic recommendations.
- Manage real-time customer experience tracking tools and performance scorecards.
- Evaluate customer input and service KPIs to boost satisfaction and long-term loyalty.
- Lead the design and improvement of digital interfaces and internal analytics platforms.
- Guarantee data integrity and oversee resolution of data discrepancies across platforms.
Team
Collaborative environment spanning Strategy, Sales, Product, regional operations, and external dealer partners.
