About the Role
This role is responsible for driving revenue growth and deepening relationships with strategic enterprise customers by delivering tailored solutions and ensuring long-term success through proactive account planning and cross-functional collaboration.
Responsibilities
- Lead expansion and retention efforts for a portfolio of strategic enterprise accounts
- Develop and execute multi-year account growth strategies aligned with customer objectives
- Collaborate with technical teams to ensure successful implementation and adoption of solutions
- Identify new business opportunities within existing customer relationships
- Drive contract renewals and upsell initiatives through proactive engagement
- Serve as a trusted advisor to senior stakeholders in client organizations
- Coordinate with product and engineering teams to relay customer feedback
- Manage complex sales cycles involving multiple decision-makers
- Deliver executive-level business reviews and strategic planning sessions
- Monitor account health and proactively address risks or challenges
- Leverage data and analytics to track performance and inform strategy
- Maintain accurate forecasting and pipeline documentation
- Ensure alignment between customer goals and platform capabilities
- Advocate for customer needs internally to influence product direction
- Drive cross-sell and expansion across product lines
- Negotiate commercial agreements and renewals
- Support go-to-market initiatives for new product launches
- Represent the organization in customer-facing strategic discussions
- Maintain up-to-date knowledge of industry trends and competitive landscape
- Promote best practices in customer success and platform utilization
- Ensure compliance with contractual and security requirements
- Work closely with customer success teams to drive adoption
- Escalate and resolve critical customer issues in coordination with support teams
- Maintain strong internal collaboration across sales engineering and support functions
- Deliver accurate quarterly business reviews to stakeholders
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Part of the sales organization focused on strategic enterprise clients
Why This Role Matters
This position plays a critical role in scaling long-term customer value by aligning platform capabilities with evolving enterprise needs, ensuring sustained growth and retention through strategic partnership.
What We Offer
Opportunity to work with innovative technology and global brands, professional development resources, flexible work environment, and a culture that values customer impact and integrity.
Not specified
